August 7, 2014
4 Ways to Get People Powered Results
1. Passion & Purpose: Underpinnings of Great Customer Service
By 2020, the customer experience will overtake price and product as the key brand differentiator.
70% of buying experiences are based on how customers feel they are treated.
Can you afford to not be doing more with customer service? Great service comes from the heart – from employees who bring passion, purpose, and a sense of ethics to every interaction. We can help your employees understand the WHY of customer service as well as the “how to’s.”
2. Teamwork = Teams that Work!
The strength of the team is each individual member. The strength of each member is the team – Phil Jackson
Is the sum greater than the parts in your workplace? Every individual brings unique skills and abilities to your team. Recognizing, developing, and integrating talent into a cohesive team translates into a productive, positive and quality work environment where better results are achieved. Effective teams do not just happen; it takes conscious effort to form and maintain one. Let us help you build a high- powered team that will add to your success!
3. Goals That Inspire!
If you don’t know where you are going you will end up someplace else -Yogi Berra
Do the words “mission and goals” put you and your employees to sleep faster than counting sheep? Not surprising! And yet, nothing is more important than setting a direction that everyone helps construct, understands, and supports. We can bring energy and excitement to a highly interactive and productive session that results in a motivated and focused workforce.
4. Bridging the Great Communication Divide!
Businesses and organizations face challenges today never before experienced when communicating with team members, customers and the general public. There are currently four distinct generations in society and actively engaged in the workforce, each with preferred means of receiving and sharing information. This, combined with the expanding number of communication tools, make strategies and expertise in reaching people primary concerns. Our interesting and engaging session will acquaint your employees with the communication differences between generations and the most effective ways of reaching each of them.